We have a very simple returns procedure: If you are not happy with your order for any reason, please notify us within 7 days of receipt quoting your name, order reference and reason for return. We will send you a Returns Authoristaion Number (RAN) and details of where to send the items to be returned. We aim to process all returns within 7 days of them being received.

If the item is faulty, please contact us for detailing the fault and whether you would like a replacement product, a different item or a full refund. We reserve the right not to accept items returned without a RAN

In the case of unwanted items, please contact us for a RAN as above. We can not accept returns if the packaging has been opened or the product used. In the case of unwanted items returned in an unfit state we reserve the right to charge for re-delivery of the original order to the customer unwanted items returned in an unfit state will not be refunded/replaced. If you change your mind about an order/item please let us know as soon as possible: If notified outside the 7 day cooling off period, at our discretion we may offer an alternate product or credit note, please contact us for details.

Postage can not be refunded on unwanted products

Personalised/bespoke items can only be returned if faulty

Please always write the RAN on the outside of your return and include a copy of the receipt or your name, email & address inside to minimise delays on processing your items.

NB: We can not be held responsible for items that are lost in transit – we would recommend you obtain ‘proof of posting’ from the post office when returning goods.

* (For legal reasons, date of receipt will be taken to be the next working day after despatch for 1st class deliveries and 3 working days after despatch for 2nd class deliveries)

Other reasons for refunds
We do occasionally stock products that due to their size and/or weight can not be dispatched to delivery addresses outside of mainland UK. If this is the case it will be clearly noted on the product description. If one of these items is ordered with a delivery address outside of mainland UK we will send an email to explain and will refund the transaction back to the card used, minus 5% (this is simply the amount we are charged for issuing a refund and applies only where we have specifically stated that the product should not be ordered for delivery outside mainland UK)